Tempo Score

Help

Support

Something not working, or a question about your subscription? Email us and we'll get back to you.

Email

golfstarapp@protonmail.com

It helps to include your iPhone model and what happened, with a screenshot if you can.

Common questions

How should I film my swing?

Prop the phone up at about waist height, a few steps away, so your whole body and the club are in the picture from takeaway to finish. Face-on or down the line both work. Keep the sound on: the sound of the strike is how the app finds impact. Good light helps.

What does my score mean?

Tempo is how long your backswing takes compared with your downswing. Good players are close to 3 : 1, so the nearer your ratio is to 3 to 1, the higher your score out of 100.

The app couldn't time my swing

Try a video with the whole swing in it and the sound of the strike, filmed in steady light. If it still can't place the swing, you'll be asked to mark the takeaway, top and impact by hand, and the score is worked out from your marks.

How many free tempo scores do I get?

Three. Profile shows how many you have left. Editing or re-timing a swing you've already scored doesn't use another one. After three, Tempo Score Pro gives unlimited tempo scores for a year.

How do I cancel my subscription?

On your iPhone open Settings, tap your name, then Subscriptions, choose Tempo Score and tap Cancel Subscription. Do it at least 24 hours before the renewal date. You keep Tempo Score Pro until the end of the year you've paid for.

I've changed phone or reinstalled the app

Sign in to the App Store with the same Apple ID, open Tempo Score, go to Profile and tap Restore purchases. Your swings themselves are stored on the old phone, so they don't move across unless you restore the whole phone from a backup.

How do I get a refund?

Purchases are made through Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.

How do I share my video?

On a swing's result, tap Instagram, TikTok or Facebook. The video is saved to your camera roll and the app opens: Instagram opens on the video; in TikTok and Facebook, tap + and choose it, it's the newest video in your camera roll.

How do I delete my swings?

Open a swing and tap Delete swing, or go to Profile and tap Delete all swings. Everything is stored only on your phone, so deleting it there removes it completely. See our privacy policy for more.